How paying for new.dolphinllm.com works and when money is returned.
The API is paid for from a prepaid balance. You top up by card (Stripe) or with crypto (USDT, USDC) in packs of $20, $50, $100, $200 or $500. Larger packs add bonus credit: +5% from $50, +10% from $100, +15% from $200. Requests are charged per token at the prices on the pricing page; failed and refused requests are free.
Credit is not refunded. Credit is a prepaid balance for using the API. Once a payment has been added to your account, it is final and is not paid back.
Credit never expires, so nothing you pay for is lost. Paid credit stays on your account until you use it, whether that is tomorrow or a year from now.
The one exception: if we cannot provide the service. If the API stops working for your account and we cannot restore it, we refund the credit you were not able to use: to the card you paid with, or in the same stablecoin you paid with, to a wallet address you give us in writing.
Mistakes are always put right. If you paid and the credit did not appear, or one top-up was charged twice, write to [email protected] with the transaction details and we will fix it. That is not a refund request, and there is no time limit on it.
Trial credit is free and is meant for trying the API. It cannot be refunded or exchanged, and it expires 7 days after signup.
If you live in the EU, the EEA or the UK and buy as a consumer, your statutory rights are not affected.